General Policies & Procedures
You may pay by cash, money order, or personal check. Online bill-pay through Chase Zelle is also acceptable with your last name as the account number. A Chase Zelle payment can be made by using the email address of the Director of your center. Payment by credit and debit cards is also accepted at the sign-in kiosk and online at procare.com. This type of payment will be charged a convenience fee of 2% which will be calculated upon the total amount that is being paid. If insufficient funds occur, a $25 fee will be charged to your account, and the full tuition in cash or money order will be due no later than one business day later. For accounts with two insufficient fund notices, cash or money orders will be required thereafter. We are unable to hold checks for a later date. All families are required to have a back-up account on file through Tuition Express. Tuition can be paid by any of the options listed above on or before the due date; however, if there is a balance remaining on the account on Tuesday at noon for weekly payers or on the 3rd business day at noon for monthly payers, the back-up account will be charged.
Hours of Operation
Endless Discoveries will be available to care for children from 6:30 AM to 6:00 PM, Monday through Friday. It is recommended that your child be restricted to 10 hours per day in child care for the welfare of your child. If your child will not be attending on any given day, a courtesy call is required by 9:00 AM. Children must arrive no later than 9:30 AM, unless previously discussed with the management team; however, late arrival may not occur during nap time. Late arrivals are a disruption to the classroom routine. If your child remains after 6:00 PM, we will charge $5 per child for every five minutes thereafter, to be collected upon arrival. At 6:10 PM if your child has still not been picked up, our staff will begin to contact every phone number listed on your child’s enrollment paperwork. If no one can be contacted, Endless Discoveries is required to notify Child Protective Services (CPS) and the local police department.
Sign In/Out Procedures
According to TDFPS guidelines, Endless Discoveries is required to keep on file when your child is dropped off, when your child is picked up, and by whom. Therefore, we require that you clock your child in and out with our sign-in kiosk located in the front of the school. All business must be completed prior to signing your children out. Once children are signed out, the parent is solely responsible for the care and well-being of their child. Children must be supervised at all times and may not wander through classrooms, bathrooms, hallways, or the playground area. Parents are required to leave the premises immediately after signing their child out.
Parents will provide diapers, wipes, a change of clothes, diaper cream and a water cup. These items may be stored at the school and replenished as required. Each child will be provided a cubby to store all personal items. The center will keep diapers for instances where no diapers are brought. If we use a school-provided diaper, your child care account will be charged $1 per diaper. Personal blankets and plush items are not allowed in our centers. Any modifications to this policy will be approved by the Director.
Bad Weather Days
When the local public school is closed for bad weather, Endless Discoveries will be closed as well. In the case of impending bad weather during the day, during the time your child is in care, you will be called to pick up your child as soon as possible. Additionally, if bad weather occurs when the public school is closed, the Director will make a decision based on the local news whether to close for the day or delay openings. Endless Discoveries is registered with NBC to communicate school closings or delay openings. A message will also be left on our answering machine and on social media channels with further information. There is no reduction in tuition for late openings or closures due to inclement weather.
Endless Discoveries has a variety of safe and developmentally appropriate toys for the children to play with during their day. For that reason and because we would not like to see anything broken, we do not allow your child to bring toys or electronic devices into the center. If you would like to share a toy from home for all the children, ask your child’s teacher first. No blankets or loose materials are provided for infants 0-12 months.
Endless Discoveries asks that all children wear comfortable, seasonal clothing that can be washed. As accidents may occur, we also ask that each child has a set of extra clothes that is labeled with your child’s name. We require that all children wear closed toe shoes with backs. Sandals and flip-flops are not allowed, and any injuries resulting from wearing these shoes will not be covered by school insurance. Additionally, jewelry, hair beads, and barrettes are considered a safety hazard and will not be allowed.
If, for any reason, you decide to withdraw your child, a thirty-day written notice is required, with your account balances paid in full. If the required notice is not given, the account will be charged for two additional weeks equaling the amount of regular tuition. In the event of overpayment, Endless Discoveries will reimburse within 30 days.
Special Needs Children
Endless Discoveries will make every effort to accommodate children with special needs, but the determination will be done on a case-by-case basis. If caring for one special child results in our staff not being able to also properly and safely supervise and care for our other children, we cannot accommodate that child.
The idea of part-week care is to allow all families the flexibility they need with the family/job balance. Our center attempts to match families that need 2 days per week with families that need 3 days per week and offset them to create a full-time enrollment. As the classroom fills up, please understand that it is our desire to provide the best possible care within each family’s preferred schedule. However, if the classroom becomes full and cannot offset a family’s particular schedule, we may ask for that family to move to full-time to keep enrollment for that child.
Use of Media
Endless Discoveries believes that children have many opportunities for learning other than with the use of media. Our Pre-Kindergarten classrooms may use a smart tablet to supplement lessons in conjunction with Hatch Early Learning with pre-loaded educational, developmentally-appropriate curriculum.
We do not promote watching television at Endless Discoveries. On occasion, your child’s classroom may watch a movie, but it is required to be part of their lesson plan and have discussion afterward. All movies must be posted 24 hours in advance. If you do not want your child to watch the movie, we will provide another activity for your child during that time. School-age children are allowed to watch movies on school holidays and special events.
As a requirement set forth by TDFPS and an ongoing effort to limit electronic media to two hours per day, children are not allowed to bring devices such as phones, tablets, etc. Any devices brought into Endless Discoveries will be asked to be put away; however, if it becomes a problem, they will be taken away and placed in the front office for pick-up by the parent or guardian.
Pictures Taken Within the Centers
Parents are only allowed to take pictures of their own child at events held by Endless Discoveries, unless given written permission by the other parent. During certain public events, such as carnivals and class programs, participants may be photographed inadvertently, and anyone that wishes for their child not to be photographed may want to remove them from these events.
Endless Discoveries does not discriminate in its acceptance of clients on the basis of race, color, national origin, creed, disability, religion or gender. Furthermore, the school is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, creed, disability, religion, gender or age in its hiring practices.
Endless Discoveries will refrain from engaging in legal disputes. We can provide financial and/or attendance records to the payers listed on the account; however, additional information will require a court ordered subpoena.